Welcome to ouiParlez.com ("we," "us," or "our"). We are an online language education platform offering French and English language learning through demo classes, live sessions, and enquiry-based lead conversion. This Privacy Policy explains how we collect, use, store, and protect the personal information you provide when visiting our website at https://ouiparlez.com.

By accessing our website, submitting a demo booking form, using our chatbot, or completing the contact form, you consent to the collection and use of your personal data as described in this Policy.

2.1 Data You Provide Directly

• Full Name — provided via the demo booking form or contact form
• Email Address — for confirmation, follow-up, and marketing communications
• Phone Number — for scheduling demo classes and direct outreach
• Preferred Language (French or English) — to personalise your learning experience
• Chatbot Conversation Data — messages and queries submitted through our AI chatbot

2.2 Data Collected Automatically

• IP address and approximate geolocation
• Browser type, version, and operating system
• Pages visited, time spent, and referral source
• Cookie identifiers and session data (see Section 5 — Cookies)

2.3 Sensitive Personal Data

We do not collect any sensitive personal data such as financial information, health data, biometric data, government ID numbers (e.g., Aadhaar, PAN, SSN), or data revealing racial or ethnic origin.

We collect personal data through the following means:

• Demo Class Booking Form — when you request a free demo session
• Contact Form — when you send us an enquiry or message
• Chatbot — when you interact with our AI-powered chat assistant
• Cookies and Tracking Technologies — via Google Analytics (see Section 5)
• Direct Communication — when you contact us via email or phone

We use your personal data for the following purposes:

• To schedule and confirm your free demo class
• To follow up on your enquiry and assist with course enrollment
• To send transactional communications such as booking confirmations and reminders
• To send marketing emails, WhatsApp messages, or SMS updates (with your consent)
• To improve our website experience through analytics data
• To respond to chatbot queries and provide customer support
• To maintain records of interactions for service continuity
• To comply with applicable legal obligations

4.1 Legal Basis for Processing (GDPR — EU Users)

For users in the EU/EEA, we rely on the following legal bases under the GDPR:

• Consent (Article 6(1)(a)) — for marketing communications and chatbot data
• Contractual Necessity (Article 6(1)(b)) — to provide the demo class service you requested
• Legitimate Interests (Article 6(1)(f)) — for follow-up communications and analytics

4.2 Consent Under DPDPA (Indian Users)

Under the DPDPA 2023, we process your data on the basis of free, specific, informed, unconditional, and unambiguous consent provided through your interaction with our website forms. You may withdraw consent at any time by contacting us at hr@ouiparlez.com.

We use cookies and similar tracking technologies to enhance your browsing experience and analyse website traffic. Specifically:

You can control cookie preferences through your browser settings or opt out of Google Analytics at: https://tools.google.com/dlpage/gaoptout

6.1 Third-Party Service Providers

We share limited personal data with the following trusted third-party data processors solely for operating our services:

• Google LLC (Google Analytics) — for website analytics. Google's Privacy Policy applies: https://policies.google.com/privacy
• Vercel Inc. — our website is hosted on Vercel's infrastructure (servers in the United States). Your data may be processed on Vercel's servers as part of normal website operations.

6.2 No Sale of Data

6.3 Legal Disclosure

We may disclose your personal data if required by law, court order, or governmental authority, or if we believe in good faith that such disclosure is necessary to protect our legal rights or the safety of others.

Our website is hosted on Vercel's infrastructure, which operates servers primarily in the United States. As a result, your personal data may be transferred to, stored, and processed outside India and the EEA.

• For users in India: Transfers are carried out in accordance with the DPDPA 2023 and regulations notified by the Central Government regarding permissible cross-border data flows.
• For users in the EU/EEA: Where required, we rely on Standard Contractual Clauses (SCCs) or other GDPR-compliant transfer mechanisms to protect your data.

Under the DPDPA, we will delete your personal data when the purpose for which it was collected has been fulfilled and retention is no longer required by applicable law.

You may request deletion at any time by contacting us at hr@ouiparlez.com. We will process such requests within 30 days.

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, loss, misuse, or alteration:

• SSL/TLS encryption for all data transmitted between your browser and our website
• Secure hosting infrastructure provided by Vercel
• Access controls limiting who within our organisation can view personal data

While we take all reasonable precautions, no method of transmission over the internet is 100% secure. In the event of a personal data breach that poses a risk to your rights, we will notify the relevant Data Protection Board (India) within 72 hours, and affected individuals as required under applicable law.

10.1 Rights Under DPDPA (Indian Users)

10.2 Additional Rights Under GDPR (EU/EEA Users)

• Right to Data Portability — receive your data in a structured, machine-readable format
• Right to Object — to processing based on legitimate interests or for direct marketing
• Right to Restriction — to limit processing in certain circumstances
• Right to Lodge a Complaint — with your local Data Protection Authority (DPA)

To exercise any of the above rights, please contact us at hr@ouiparlez.com.

Our website does not require user registration or account creation. However, if you are under 18 years of age, you must obtain consent from a parent or legal guardian before submitting any personal data.

We do not knowingly collect personal data from children under the age of 13 without verifiable parental consent. If we become aware that we have inadvertently collected such data, we will delete it promptly. Parents may contact us at hr@ouiparlez.com to request deletion of a child's data.

With your consent, we may send you marketing communications about our language courses, special offers, and demo class schedules via email, WhatsApp, or SMS.

You may opt out of marketing communications at any time by:

• Clicking the 'unsubscribe' link in any marketing email
• Sending a written request to raunakgola123@gmail.com

Opting out of marketing communications will not affect transactional messages related to your demo class booking or enquiry.

Under the Digital Personal Data Protection Act, 2023 and the DPDP Rules 2025, we are required to provide information about data processing in the 22 scheduled languages listed in the Eighth Schedule of the Constitution of India, upon request.

If you wish to receive this Privacy Policy or any related notice in a language other than English, please contact us at hr@ouiparlez.com and we will provide it within a reasonable time.

For any questions, concerns, requests to exercise your data rights, or to lodge a grievance regarding this Privacy Policy, please contact us:

We will acknowledge grievances within 72 hours and resolve them within 30 days of receipt.